ph99 Privacy Policy – How We Handle Your Personal Data

1. Information We Collect

When you register and use ph99, we collect certain personal information that is necessary to operate your account and deliver our services. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect financial information such as your preferred payment method and transaction history in Philippine pesos (PHP) to process deposits and withdrawals accurately. During the identity verification process, we may request a copy of a government-issued ID, such as a Philippine passport, driver's licence, or SSS card, to comply with anti-money laundering regulations. When you use our platform, we automatically collect technical data including your IP address, device type, browser version, and session activity logs. This technical data helps us detect suspicious activity, prevent fraud, and improve the overall performance of the ph99 platform for Filipino players.

2. How We Use Your Information

The personal data we collect is used exclusively to provide, maintain, and improve the ph99 platform and its services. We use your account information to verify your identity, process transactions, and communicate important updates about your account or our platform. Your contact details may be used to send you service notifications, security alerts, or responses to your support enquiries — we do not send unsolicited marketing messages without your consent. Transaction data is used to process PHP deposits and withdrawals, detect fraudulent activity, and comply with financial regulations applicable in the Philippines. We may use aggregated, anonymised data to analyse platform usage trends and improve the betting and casino-style entertainment experience for all Filipino players. We do not sell, rent, or trade your personal information to any third party for their own marketing purposes under any circumstances.

3. Cookies and Tracking Technologies

ph99 uses cookies and similar tracking technologies to enhance your experience on our platform and ensure it functions correctly across all devices. Essential cookies are required for core functions such as keeping you logged in, remembering your preferences, and securing your session. Performance cookies help us understand how players navigate the platform so we can identify and fix issues quickly. You may adjust your cookie preferences through your browser settings at any time, though disabling essential cookies may affect the functionality of certain features. We do not use cookies to track your activity on third-party websites or to build advertising profiles. By continuing to use ph99 after being informed of our cookie practices, you consent to their use as described in this policy.

4. Data Sharing and Disclosure

We do not sell or share your personal data with third parties for commercial purposes. However, we may share your information with trusted service providers who assist us in operating the ph99 platform, such as payment processors, identity verification services, and cloud infrastructure providers. These partners are contractually obligated to handle your data securely and only for the specific purposes we have authorised. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines if required to do so by applicable law or a valid legal order. In the event of a business transfer or merger, your data may be transferred to the new entity, and you will be notified of any such change in advance. At all times, we take reasonable steps to ensure that any third party receiving your data maintains appropriate security standards.

5. Data Security

Protecting your personal and financial information is a top priority at ph99. We use industry-standard encryption protocols, including SSL/TLS, to secure all data transmitted between your device and our servers. Access to personal data within our organisation is strictly limited to authorised personnel who require it to perform their job functions. We conduct regular security audits and vulnerability assessments to identify and address potential risks to our systems. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities as required by law. We encourage you to use a strong, unique password for your ph99 account and to enable any available two-factor authentication options to further protect your account.

6. Data Retention

We retain your personal data for as long as your account remains active or as needed to provide you with our services. If you close your ph99 account, we will retain certain records for a minimum period as required by Philippine financial regulations and anti-money laundering laws, typically up to five years from the date of account closure. After the mandatory retention period has passed, your personal data will be securely deleted or anonymised so that it can no longer be linked to you. Transaction records may be retained for longer periods where required by law or for the resolution of ongoing disputes. You may request information about the specific retention periods applicable to your data by contacting our support team.

7. Your Rights

As a user of ph99 based in the Philippines, you have the right to access the personal data we hold about you and to request a copy of that information at any time. You may also request that we correct any inaccurate or incomplete data in your account records. In certain circumstances, you have the right to request the deletion of your personal data, subject to our legal obligations to retain certain records. You may object to or request restrictions on the processing of your data where you believe it is being handled in a way that is not consistent with this policy. To exercise any of these rights, please contact our support team through the details available on our FAQ page. We will respond to all valid requests within a reasonable timeframe in accordance with applicable Philippine data protection laws.

8. Changes to This Policy

ph99 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players by email or through an in-platform notification. We encourage you to review this page periodically to stay informed about how we protect your data. Your continued use of the ph99 platform after any changes have been posted constitutes your acceptance of the updated policy. If you have questions about this Privacy Policy or how your data is handled, please visit our FAQ page for further guidance.